Can clients add their own bug reports?

Yes, with the suggested Reporter role on a team kanban board. They can add tasks and comments and edit their own tasks. They cannot move tasks or change anyone else’s.

What is the difference between Client and Reporter?

The suggested Client role can see the kanban board, who is on it, and comments, and can comment. Reporter can also add tasks and edit only their own. Client cannot add tasks. Your company can change these roles after making them.

Can clients see only their own requests?

These suggested roles let a client see the tasks on the kanban board they join. They do not hide everyone else’s requests. Choose the members and the work you share on that kanban board accordingly.

Do my clients need an account?

Yes. You add them to the team kanban board as members with a role. There is no public sharing link.

Do I need an AI assistant?

No. People can add requests, comment and move work through the four lanes without connecting an assistant. You can add an assistant later if you want help.

A simple kanban board for your clients’ bugs and feature requests

Give clients one place to report a problem, ask for a feature and see where it stands. You keep the work moving; they can follow along without another email.

Last checked October 8, 2026

A request you can both find again

“The checkout button does nothing on my iPhone.” “Could we add a delivery note?” Give each request a task on the same kanban board. A Bug is something that does not work; a Feature is something new. An Enhancement is a change to something already there. Each gets a reference you can use in a conversation, so the request stays easy to find.

Invite a client with the right role

Start with a team kanban board and use Add someone. Choose the suggested Reporter role when the client needs to file requests: they can add tasks and comments, and edit only the tasks they added. They cannot change anyone else’s tasks or move tasks between lanes.

Choose the suggested Client role when they only need to follow the work and comment. A Client can see the kanban board, who is on it, and comments; they can comment, but cannot add or change tasks. These are suggested roles that your company can change, so check the permissions when you invite someone.

From a report to a finished fix

The client, as a Reporter, adds a Bug or a Feature. It lands in To Do. They explain what happened or what they would like in the note.
You read it and ask any follow-up questions in the comments. Move the task to Next Up when you plan to work on it.
Move it to In Progress while you work. The client sees where it stands on the same kanban board.
Move it to Completed when it is finished, and leave a comment explaining what changed. The client can see the result and reply there.

Share the kanban board deliberately

A Reporter or Client sees the tasks on the kanban board they join. This is a shared work list, so choose who belongs on it and what you put there. There is no public sharing link. Your personal kanban board is for you; inviting clients means using a team kanban board. See pricing for the team plan.

Try it with the next request

Invite one client as a Reporter and ask them to add their next problem or idea. Reply on the task and move it as you work. They have a place to check, and you have a list you can act on. No AI is needed.

An assistant is an optional extra

If you already use an AI assistant, you can connect it later and ask it to read the requests or draft a summary. Its changes have its name on them, and its access is limited by the permissions you give it. The kanban board works just as well with people alone.